about ADAM Services

ADAM Services, from AnswerNet, offers advanced, NATIONWIDE medical answering expressly designed to meet the demanding needs of the healthcare industry. 

We are the answer!

Why use a nationwide, advanced medical answering service?

Simple... the difference is in our level of answering service expertise, the specialized experience and training our medical answering service phone representatives must have, and the higher standards and failsafe systems we are required to maintain.

ADAM Services dedicated phone representatives handle all medical calls all the time!

We provide the ultimate in medical answering service technology, expertise and flexibility to fulfill the specific requirements of medical professionals who need rapid, reliable response in their medical answering service.

Our system displays all your call-handling instructions the instant a call comes in, allowing us to be your ideal virtual office assistant.

We have full call center capability to handle medical answering service accounts of all sizes, from individual practices to hospitals.

Our ADAM Services centers have been selected to handle numerous goverment healthcare accounts because of our expertise and advanced equipment.

We are the answer to all your medical answering service and call center service needs.  

Award Winning Services

AnswerNet call centers provide award winning call center services.

AnswerNet has been named as one of the top 50 teleservices contact center (and answering service) outsourcers in the US multiple times by Customer Inter@ction Solutions magazine.

AnwerNet is also one of the few answering service companies to win The Association of TeleServices International’s (ATSI) Award of Excellence for 17 years. ATSI is the telemessaging industry’s leading professional organization. The Award of Excellence is given to the call centers that consistently provide clients with outstanding customer service.

Awards include:  

  • Association of TeleServices International Award of Excellence 17-timerecipient
  • Customer Interaction Solutions Magazine Top 50 Teleservices Agencies award recipient
  • Inc. Magazine “Inc. 500/5000” (Fastest Growing Privately Held Companies) 5-time recipient
  • SmartCEO Corporate Culture Award Winner
  • CAM-X Tom Ryan Award Winner for Ethics, Integrity and Quality Above All
  • SmartCEO 100 Best-Run Company recipient
  • Consumers’ Choice Award 2-time winner, Best Telephone Message Centre (Toronto, Ontario)
  • CAM-X Award of Excellence 7-time Winner

why us

We have the expertise, technology and staff to handle all your medical answering service needs with exceptional quality and reliability. Our services are HIPAA compliant. With 25+ call center locations, our geographic diversity and disaster response services assure program continuity, no matter what is happening outside. Services are customized to your call center needs. 

Mission

AnswerNet’s mission is to provide our customers with the people, services and technology to allow them to run their businesses, their way.

Locations

AnswerNet provides services from over 25+ call center locations throughout the U.S. and Canada, all integrated into a seamless network.

Training

All Service Representatives are trained extensively and thoroughly briefed on every new account. All are held accountable to the highest ethical standards and the requirements of HIPAA compliance.

Technology

We have the technology and integration abilities to help you achieve your organization's goals. Advanced, proven hardware, software and networks have been selected to give you a full range of call center services with very high reliability and support.

What We Do

We customize our call center services to meet your medical office and professional needs. We offer a comprehensive array of services for all healthcare industries. Our services range from answering your clients' or patients’ calls and scheduling their appointments to performing as your 24/7/365 Virtual Office Assistant. Use our medical industry answering services to handle your daytime over-flow calls and/or your after-hours calls. Reduce patient "no shows" by using our patient reminder services. Agents are trained to your needs.

Live Answering Services

Friendly, live agents answer your incoming calls, take messages, dispatch and deliver messages as you direct. Live answering services are customized to your needs. Combine with automated call handling to improve service levels.

Medical Appointment Scheduling

Call center agents answer your incoming calls and schedule your patients' medical appointments 24/7 using either our online appointment management system or your own. Save on staff time by letting us manage your appointments.

Patient Reminders

Use our automated or live agent reminder services to alert patients of scheduled appointments. Set up patient medication reminders. Combine with our appointment management system to schedule and reschedule patient appointments.

Virtual Receptionist

Use our Virtual Receptionist service as your office assistant combining 24/7 live answering services with appointment management services customized to your medical office or healthcare company needs.