Answering Services for Home Healthcare

A customizable answering service for home healthcare agencies with many call center service options from dedicated agents to appointment scheduling.

Home Healthcare Answering Service

Home healthcare patients need to know that their calls will be received and addressed promptly. That’s why your agency can rely on ADAM Services.

Cut long ring times and eliminate hold times by allowing our agents to serve as a seamless extension of your home healthcare business.    

Home healtcare is an area where the personal touch is critical. No elderly person wants to reach a machine when he or she has a problem. The elderly need to talk to live representatives who understand what they are going through, and can connect them with the proper health care professional for assistance.

Most home health agencies need an answering / telemessaging service that will provide a customized response to their callers--both prospective clients and existing accounts.

A rapid and personal response to an off-hours call can make all the difference in client acquisition and retention for you! Too often, if a potential client does not reach a live person, he or she just calls someone else and you lose the business.

We can enhance your professional image while conveying to your callers that you value them 24 hours a day, 7 days a week, 365 days a year.

 We invite you to feel the freedom of knowing your calls are in good hands. We want to prove to you the quality of our services   
 

BENEFITS

CUSTOMIZED

An answering service solution developed just for your business.

SHARED AGENTS

Shared agents help to reduce long ring times and caller hold times.

DEDICATE AGENTS

Dedicated agent model fosters relationship building with your treasured customers.

CARING SERVICE

Sensitive situations are handled with the utmost care

NEVER STUCK

You’re never stuck in a long-term contract.

FEATURES

CUSTOMIZABLE

Customizable call center options are available to meet your business needs.

AGENT MODELS

Choose a shared or dedicated agent model.

QUALITY ASSURANCE

Thorough training and quality assurance.

CONTRACTS

Month-to-month service agreements.

What We Do

We customize our call center services to meet your medical office and professional needs. We offer a comprehensive array of services for all healthcare industries. Our services range from answering your clients' or patients’ calls and scheduling their appointments to performing as your 24/7/365 Virtual Office Assistant. Use our medical industry answering services to handle your daytime over-flow calls and/or your after-hours calls. Reduce patient "no shows" by using our patient reminder services. Agents are trained to your needs.  

Live Answering Services

Friendly, live agents answer your incoming calls, take messages, dispatch and deliver messages as you direct. Live answering services are customized to your needs. Combine with automated call handling to improve service levels.

Medical Appointment Scheduling

Call center agents answer your incoming calls and schedule your patients' medical appointments 24/7 using either our online appointment management system or your own. Save on staff time by letting us manage your appointments.

Patient Reminders

Use our automated or live agent reminder services to alert patients of scheduled appointments. Set up patient medication reminders. Combine with our appointment management system to schedule and reschedule patient appointments.

Virtual Receptionist

Use our Virtual Receptionist service as your office assistant combining 24/7 live answering services with appointment management services customized to your medical office or healthcare company needs.

Call Center Services Available

We offer a comprehensive array of call center services to meet medical and healthcare industry needs. Services are customized to your specifications. Call center services are available from answering patient phone calls and scheduling appointments to performing telesales services for medical equipment providers.

  • Toll-Free Call Forwarding--We operate in all 50 states, but your patients will never know they're not talking to your local office.
  • Nationwide and Local Call Center Services
  • 24x7x365 Live Operator Assistance
  • We always have a manager on staff, 24x7x-365
  • Many Options For Message Retrieval & Delivery, Including Voice Mail
  • Strict Hipaa Compliance
  • After Hours Emergency Dispatch
  • Highly Customized Personal Accounts
  • Operator Answer Phrase
  • Call Screening Message / Phone Tree
  • Detailed Information Management
  • Daily/Weekly Fax Messaging
  • Email Message Delivery
  • Voice Mail Message Retrieval
  • Call Logging (Recording) For Your Protection
  • Web-Enabled Check-In / Check-Out
  • Alpha-Numeric Paging / Pagers Available
  • Digital Display Paging / Pagers Available
  • Teleconferencing / Patching
  • Internet On Call Scheduling
  • Wake-Up Calls
  • Complete Online Appointment Scheduling
  • Call-Outs Such As Appointment Reminders
  • Call Overflow / Busy Lines Forwarding
  • Pre-Surgical Calls
  • Prescription Reminder Calls
  • Simplified, Customized Billing
  • Online Payment Portal
  • Other Services As Requested - Just Ask!

Use us instead of expanding your office staff!