Answering Service for Hospitals

A 24/7 HIPAA compliant live answering service for hospitals handling calls and routing them to the correct department.  Department level call center services and multi-language support are available.

Hospital Answering Services

ADAM Services has the experience and technology to meet hospitals’ unique answering service needs. Live agents answer calls from patients and physicians, seamlessly routing them to the correct department.

Hospital Call Centers

Use ADAM Services as your hospital call center. Our agents can handle calls related to a wide range of areas such as insurance, medical specialties, billing, appointment scheduling and more, 24 hours a day, 7 days a week.

BENEFITS

SAFE & SECURE

Patient information is always safe and secure.

CALLS ANSWERED

Callers never receive a busy signal or are put on hold, even during nights and weekends.

CALLS MONITORED

Monitoring assures your program requirements are met.

MULTI-LANGUAGE SUPPORT

Non-English speaking callers can always have their needs met as well.

FEATURES

HIPAA COMPLIANCE

Complies with the Health Insurance Portability and Accountability Act.

24/7 ANSWERING

Live agents answer 24 hours a day.

QUALITY ASSURANCE

Quality assurance and monitoring.

BILINGUAL AGENTS

Spanish and French-speaking Agents. Support for 250 languages and dialects.

What We Do

We customize our call center services to meet your medical office and professional needs. We offer a comprehensive array of services for all healthcare industries. Our services range from answering your clients' or patients’ calls and scheduling their appointments to performing as your 24/7/365 Virtual Office Assistant. Use our medical industry answering services to handle your daytime over-flow calls and/or your after-hours calls. Reduce patient "no shows" by using our patient reminder services. Agents are trained to your needs.

Live Answering Services

Friendly, live agents answer your incoming calls, take messages, dispatch and deliver messages as you direct. Live answering services are customized to your needs. Combine with automated call handling to improve service levels.

Medical Appointment Scheduling

Call center agents answer your incoming calls and schedule your patients' medical appointments 24/7 using either our online appointment management system or your own. Save on staff time by letting us manage your appointments.

Patient Reminders

Use our automated or live agent reminder services to alert patients of scheduled appointments. Set up patient medication reminders. Combine with our appointment management system to schedule and reschedule patient appointments.

Virtual Receptionist

Use our Virtual Receptionist service as your office assistant combining 24/7 live answering services with appointment management services customized to your medical office or healthcare company needs.

Call Center Services Available

We offer a comprehensive array of call center services to meet medical and healthcare industry needs. Services are customized to your specifications. Call center services are available from answering patient phone calls and scheduling appointments to performing telesales services for medical equipment providers.

  • Toll-Free Call Forwarding--We operate in all 50 states, but your patients will never know they're not talking to your local office.
  • Nationwide and Local Call Center Services
  • 24x7x365 Live Operator Assistance
  • We always have a manager on staff, 24x7x-365
  • Many Options For Message Retrieval & Delivery, Including Voice Mail
  • Strict Hipaa Compliance
  • After Hours Emergency Dispatch
  • Highly Customized Personal Accounts
  • Operator Answer Phrase
  • Call Screening Message / Phone Tree
  • Detailed Information Management
  • Daily/Weekly Fax Messaging
  • Email Message Delivery
  • Voice Mail Message Retrieval
  • Call Logging (Recording) For Your Protection
  • Web-Enabled Check-In / Check-Out
  • Alpha-Numeric Paging / Pagers Available
  • Digital Display Paging / Pagers Available
  • Teleconferencing / Patching
  • Internet On Call Scheduling
  • Wake-Up Calls
  • Complete Online Appointment Scheduling
  • Call-Outs Such As Appointment Reminders
  • Call Overflow / Busy Lines Forwarding
  • Pre-Surgical Calls
  • Prescription Reminder Calls
  • Simplified, Customized Billing
  • Online Payment Portal
  • Other Services As Requested - Just Ask!

Use us instead of expanding your office staff!