Medical Answering Service
ADAM Services is an advanced quality assured medical answering service with call center services for doctors, hospitals, dental practices, home healthcare companies, hospices, DME providers and other medical industries. Read about our approach and our services below.
.Quality is In Our approach
We're serious about quality!
Industry experts agree that INCORRECT MESSAGE DISPATCH is the most daunting issue for doctors in medical messaging today.
For this reason, we have made MESSAGE ACCURACY our Number One Priority!
WE WILL CARE FOR YOUR PATIENTS - - NOT TRY YOUR PATIENCE!
We are on call 24 x 7 x 365 to be a seamless extension of your office support. Use us instead of expanding your staff.
Our medical answering, messaging and dispatch services will be customized to handle any situation in the manner you prescribe. Your instructions are pre-programmed into our system so that our service representatives have them on display when a call comes in.
Our system allows the most customization available in the industry! We can respond to your patients and other callers in a professional yet personalized way, to put them at ease and take the appropriate action without delay.
All Service Representatives are trained extensively and thoroughly briefed on every new account. All are held accountable to the highest ethical standards and the requirements of HIPAA compliance. We have always have a manager on staff, 24x7x-365. We monitor call-handling by each representative, provide daily feedback and coaching.
This creates a "seamless" response that will inspire confidence in your patients and professional contacts, and enhance your relationship with them.
We can truly perform as your VIRTUAL FRONT OFFICE ASSISTANT
If an emergency situation arises for which we have no specific directives, we will contact you promptly in the manner you request. OUR GOAL AND COMMITMENT TO YOU... ... is to handle every call as you yourself would handle it!
Our medical answering services are 100% HIPAA compliant.
We take four steps to ensure the quality of your services.
Our call center experts consult with you to customize and plan services to meet your needs.
Our call center operations professionals set up and program the planned services.
Our operations department works with you to assure services are working to your satisfaction
Our customer support team works with you to resolve any new problems or to change service features as needed.